Refund Policy

Last updated: January 1, 2025

Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase
• You are unsatisfied with the quality or accuracy of your reading
• You experienced technical issues that prevented you from accessing your reading
• You received incorrect information due to an error on our part

Refund Process

To request a refund:

1. Contact our support team at support@thehumandesign.io
2. Include your order number and reason for the refund request
3. Our team will review your request within 1 business day
4. If approved, your refund will be processed within 5-7 business days
5. The refund will appear on your original payment method

Subscription Cancellations

For subscription services:

• You can cancel your subscription at any time through your account settings
• Cancellations take effect at the end of your current billing period
• You will continue to have access to services until the end of your paid period
• No partial refunds are provided for unused portions of subscription periods
• You can reactivate your subscription at any time

Special Circumstances

We may consider refunds outside of our standard policy in cases of:

• Extended service outages or technical problems
• Billing errors or duplicate charges
• Exceptional circumstances reviewed on a case-by-case basis

Non-Refundable Items

The following are generally not eligible for refunds:

• Services used beyond the 7-day refund period
• Requests based solely on disagreement with Human Design principles
• Refund requests made more than 30 days after service delivery

Processing Time

Payment Processor Information

All payments and refunds are processed through Paddle, our secure payment processor. Refunds will appear on your statement from Paddle or your original payment method provider.

Contact Information

For refund requests or questions about this policy:

Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after policy changes constitutes acceptance of the new terms.